Shipping
At CannabisRootsHub, we aim to process orders efficiently and provide customers with clear shipping information. Orders are prepared using the delivery details supplied during checkout. Customers should carefully check their name, address, telephone number, and other delivery information before submitting an order.
Shipping times may vary depending on the destination, delivery service, weekends, holidays, customs procedures, and other circumstances outside our control. Customers may receive tracking information when tracking is available for their shipment.
Legal Shipping Restrictions
Because cannabis and hemp regulations vary between jurisdictions, some products may not be available for delivery to certain locations. Customers are responsible for ensuring that the products they order are permitted in their destination jurisdiction. We reserve the right to cancel or decline an order where fulfillment would conflict with applicable laws or regulations.
Returns
We want customers to have a satisfactory experience. If an item arrives damaged, incorrect, or otherwise qualifies for a return under our policy, please contact us as soon as possible after delivery with your order information and details of the issue.
For hygiene, safety, and regulatory reasons, certain products may not be eligible for return once opened or used. Refunds or replacements are handled according to the specific circumstances of the order and our applicable return policy.
Important: Customers should not return products without first contacting CannabisRootsHub for instructions.